We value every customer’s shopping experience. If you are dissatisfied with the items you received or if there are quality issues, please submit a request in accordance with the refund and return policy below. We will process your request based on the specific circumstances of the order and applicable laws.
- Return Request Period
Customers may submit a return request within 14 calendar days of receiving the items. Please provide your order details and the reason for the return when submitting the request.
We may be unable to accept return requests submitted after this period; however, your statutory consumer rights under applicable laws remain unaffected.
- Eligible Returns
Subject to applicable laws, items should generally remain unused and undamaged, and—whenever possible—be kept in the same condition and packaging as when they were received.
If there are quality issues, damage caused during shipping, or significant discrepancies between the received items and the order, please submit the relevant information promptly. We will provide a solution—such as a return, exchange, or refund—based on the specific situation.
- Non-Returnable Items
To the extent permitted by applicable law, returns may not be accepted in the following cases:
Items showing clear signs of use or damage caused by the customer;
Damage caused by improper use, storage, or cleaning;
Missing necessary accessories or severely damaged packaging;
Requests made beyond the specified return period;
Damage caused by the customer or conditions that significantly affect the item’s resaleability.
The above restrictions do not apply to mandatory return or refund rights granted to consumers under applicable laws.
- Return Shipping Costs
If the return is due to quality issues, damage during shipping, or an incorrect item being sent, we will cover the reasonable return shipping costs once the issue is confirmed.
If the return is due to personal reasons—such as disliking the item, making a wrong selection, or a change of preference—the customer is generally responsible for the return shipping costs.
- Return Address
Once your return request is confirmed, please ship the items back according to the instructions we provide.
Return Address: 76 Grande Rue, 91290 Arpajon
Please do not ship items to any other address without prior confirmation, as this may delay the processing of your return.
- Refund Processing Time
Upon receipt of the returned items, we typically complete the inspection and refund review within 3–5 business days. Once a refund is approved, we typically initiate the refund to the original payment method within 3–5 business days. The actual time it takes for funds to appear in your account may depend on the processing times of payment providers, issuing banks, or other financial institutions.
- Refund Amount
For eligible orders, refunds are generally issued based on the actual amount paid for the merchandise. The handling of shipping fees and other related costs will be determined based on the reason for the return, the specifics of the order, and applicable laws.
If the return is due to product quality issues, shipping damage, or incorrect items being sent, we will provide an appropriate resolution regarding costs based on the specific circumstances.
- Damaged or Incorrect Items
If the items you receive are visibly damaged, have quality issues, or do not match your order, please submit your order details and information regarding the issue as soon as possible. We may request photos of the items or other necessary information to verify the situation.
Upon verification, we will arrange for a refund, a replacement shipment, or another reasonable solution based on the circumstances.
- Return Shipping Risks
When returning items, customers should choose a shipping method that provides tracking information and retain proof of shipment.
In cases where the customer is responsible for return shipping costs, we recommend keeping a complete record of the shipment until the return process is finalized.
- Policy Notice
All refund and return requests are reviewed based on the specific details of the order. This policy does not limit or exclude any statutory rights that consumers are entitled to under applicable laws.
We recommend that customers carefully review product information, order terms, and this Refund and Return Policy before placing an order.